If you have booked your London Big Ticket and select to visit Shrek's Adventure! London first, you will need to arrive at the date and time specified on your booking confirmation. Upon arrival to the attraction you will be provided your tickets for Shrek's Adventure London and the other Merlin Entertainments London attractions you have purchased. You can then complete you Shrek's Adventure! London experience and then have 90 days to visit the other London attractions.
On arrival you will need to bring your booking reference/email confirmation along with your payment card and photographic ID to receive your Shrek’s Adventure ticket at our box office and join the entry queue at your designated show time. Alternatively you can select our Mobile Ticket or Print@Home option. Please note that London Big Ticket does not guarantee you entry until you have exchanged them at our box office.
If we are sold out for the day (highly likely in peak times) then you will be asked to book for another day.