When making a booking for a London Big Ticket, you will be asked to select your visit date and time to you first attraction i.e Shrek's Adventure! London. The time you select is your arrival time to the attraction and you can arrive anytime within the 15 minute time slot.
If you have purchased your London Big Ticket to be collected from a different London attraction, you cannot pre-book your entrance into Shrek's Adventure! London - just simply turn up and present your ticket within 90 days of collecting your combination tickets.*
Please note exclusion dates or restrictions can apply at certain times of the year.
Please be aware if another attraction is sold out, guests are not eligible for a refund as per our terms and conditions of purchase.
Please note: If you have purchased a London Big Ticket on or after the below dates you will be able to pre-book your entry date and time for your other attractions through our new Booking Portal.
- 2-way London Big Ticket purchased on or after 30th January 2018
- 3-way London Big Ticket purchased on or after 2nd February 2018
- 4-way London Big Ticket purchased on or after 9th February 2018
Once you have made your booking for your London Big Ticket, your email confirmation will include a link to pre-book the other attractions - You will be required to enter your Order Number and Email address used when booking to log in to the Booking Portal.
You have a maximum of 5 opportunities to edit your other attractions visit dates prior to the original date selected.
Guests who have purchased London Big Tickets, prior to the above corresponding dates to the number of attractions they have selected, will be unable to pre-book their entry dates and times to the add on attractions. You will be able to visit anytime within the 90 day validity from your original attraction's booked date (subject to operational hours and availability)
*Please note: The London Booking Portal is unfortunately not available for combination tickets that include the Coca-Cola London Eye River Cruise.
For more information on our Booking Portal please visit here.