If you have purchased tickets in your name, but you won't be attending on the visit date, please ensure to provide your guests with a letter of authorisation.
A quick example of the letter of authorisation is included below. Where X's are included, these are numbers that you will provide based on your booking and the relevant card details.
"To whom it may concern,
I (CARD HOLDER'S NAME) authorise (COLLECTORS NAME) to collect and use the booking ref (xxxxxxxx).
The booking was made with payment card ending XXXX.
SIGNATURE OF CARD HOLDER, DATE"
The original signed letter must be presented at the time of ticket collection. The collector should also ensure to bring photographic ID with them.
Please note: If you are collecting a Merlin Annual Pass we require the card holder to be present with their payment card. We are unable to accept a letter of authorisation for Merlin Annual Pass/es.