I have booked my tickets online, but have not received my e-mail confirmation? Please check your junk and spam folders as at times emails can automatically be sent here. If you still do not see your confirmation email and/or tickets please click here to access your booking. Related articles 4. I have not received my ticket confirmation email – what should I do? How long are queues into Shrek's Adventure London? Can I use PayPal to purchase my tickets? What identification is accepted when collecting tickets?