I have booked my tickets online, but have not received my e-mail confirmation? Please check your junk and spam folders as at times emails can automatically be sent here. If you still do not see your confirmation email and/or tickets please click here to access your booking. Related articles I haven't received my print at home tickets? I have lost property, who do I contact? What happens if I can no longer make the time/day of my booking? When is Shrek's Adventure London Open? I would like to cancel my booking.