I have booked my tickets online, but have not received my e-mail confirmation? Please check your junk and spam folders as at times emails can automatically be sent here. If you still do not see your confirmation email and/or tickets please click here to access your booking. Related articles I haven't received my print at home tickets? How do I contact you? Do you offer a e-ticket/print at home option? How do I purchase friends and family tickets for Shrek's Adventure! London? What if I have been charged twice?