If you have booked one of these tickets AND our attraction was closed on the date you intended to visit, your ticket is valid until the end of the year (31 December 2020). You will need to pre-book a date and time of your choosing in advance as we have reduced our capacity to allow for social distancing. Please refer to the time slot booking instructions below for each ticket type.
If you have purchased a Combination ticket, please refer to the following instructions for each attraction:
- Shrek’s Adventure! London: book your time slot here.
- The London Dungeon: book your time slot here.
- London Eye: book your time slot here
- Madame Tussauds London: book your time slot here.
- SEA LIFE London Aquarium: book your time slot here.
Guests with tickets purchased through a third-party:
We ask you to contact the company directly. If they require any information from us, please email our Guest Experience Team at salguestexperience@merlinentertainments.biz and we will be more than happy to help.