How can we help you?
Shrek's Adventure Christmas Grotto
This Christmas, step into Shrek's world and journey through Far Far Away where you will explore 12 laugh-out-loud fai...
What's inside Shrek's Adventure London?
Everything you need to know for planning a Shrek-tacular day with us
All you need to know on our great range of tickets available both here at the Shrek's Adventure London but also Merli...
Help with making and changing bookings
When are we open and the best times to visit
Location & Directions
Where are we and the best way to reach us
Information regarding The Sun Superdays free tickets promotion
Discounts and Promotions
Information on using 2 for 1 Vouchers, Corporate Discounts, 3rd Party Tickets and any other promotions
Merlin Annual Pass
Everything you need regarding buying or using a Merlin Annual Pass with us
Help and information regarding access, pricing and booking
Schools and Groups
All you need for planning a Shrek-cellent day out with a group or school
4D Magic Bus Experience
All the low down on Donkey's Magical 4D Bus
Information about us, our history and how to feedback to us
- When can I visit Santa's Grotto?
- How do I book Santa's Grotto?
- What is Shrek's Adventure! London?
- How do I book a combination ticket?
- When I login to edit my time and date for the other attractions I have booked in my combination ticket it says ’there are no packages left to book’ what do I do?
- I am booking combination ticket, can I book times for the other attractions?
- Who do I contact if I have a query about my Sun Superdays tickets?
- Can I change my dates for The Sun Superdays tickets?
- Can I pre-book my entry with a Merlin Pass?
- Can I collect my Merlin Annual Pass?
- Are there restrictions for using a Standard or Premium Merlin Annual Pass at Shrek's Adventure?
- Is Shrek’s Adventure! London accessible for wheelchair users?
- What is included in a schools package?
- Can I make a charity / donation request?
- How do I contact your Customer Service team?