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  1. Shreks Adventure London
  2. Booking Help

Booking Help

Help with making and changing bookings

Booking Portal

  • What is Booking Portal and how do i access it?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • How many times I can amend the date/time of my tickets on the Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?

Online Booking Help

  • Can I use PayPal to purchase my tickets?
  • What payment cards do you accept for an online booking?
  • What if I have been charged twice?
  • What is my time slot?
  • I have received an error message when making a booking.
  • Why do I have to select a visit date?
See all 8 articles

Tickets & Confirmations

  • I have not received my ticket confirmation email – what should I do?
  • Do you offer a e-ticket/print at home option?
  • What identification is accepted when collecting tickets?
  • Can I change the name on my booking?
  • I haven't received my print at home tickets?
  • I have booked my tickets online, but have not received my e-mail confirmation?
See all 8 articles

Amending a Booking

  • I would like to cancel my booking.
  • Can I change the date/time of my booking?
  • What if I'm running late for my time slot?
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