Booking Help
Help with making and changing bookings
Booking Portal
- What is Booking Portal?
- How do I access Booking Portal?
- Is there a fee for changing the date/time of my tickets on Booking Portal?
- Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
- Can I change my visit time or date after my original visit time or date via Booking Portal?
- Can I amend my tickets to an earlier time or date on Booking Portal?
Online Booking Help
- Can I use PayPal to purchase my tickets?
- What payment cards do you accept for an online booking?
- What if I have been charged twice?
- What is my time slot?
- I have received an error message when making a booking.
- Why do I have to select a visit date?
Tickets & Confirmations
- I have not received my ticket confirmation email – what should I do?
- Do you offer a e-ticket/print at home option?
- What identification is accepted when collecting tickets?
- Can I change the name on my booking?
- I haven't received my print at home tickets?
- I have booked my tickets online, but have not received my e-mail confirmation?