If you miss your time slot we are unable to guarantee entry as slots are subject to availability.
You will have access to the Booking Portal which will allow you to amend your visit date/time up to a maximum of 3 times (Subject to availability and terms and conditions)
For further information, please visit here.
If you are running late, please contact us via Live Chat or you can call us on 0207 967 8027*
*Calls are charged at local rate. Our lines are open Monday - Friday 9am - 4pm
Please include as much detail on your booking as possible, including your order number from your confirmation email.